Frequently asked questions
How long do I have to return an item?
We want you to be happy with your order. If something isn't right, you can return unworn items in their original condition within 30 days of delivery. Just get in touch and we'll guide you through the process.
How long does delivery take?
We offer free standard shipping on every order. We aim to process orders within 1 to 2 business days, and once your order has shipped you'll receive a confirmation email with tracking details. Delivery typically takes 7 to 12 business days depending on your location. Shipping times may occasionally be a little longer during busier periods.
How do I find my size?
Our items have a relaxed, forgiving fit and generally run true to size. For the most accurate fit, we recommend checking the measurements on each product page against a garment you already own and love. If you're between sizes, we suggest sizing up for a comfortable, easy fit. Still unsure? Just contact us and we're happy to help.
How can I contact you?
Have a question about your order or one of our pieces? We're here to help. You can reach us at support@marqueechicago.com and we aim to respond within 24 hours, Monday to Friday. We'll always do our best to get back to you as quickly as we can.